Sr. Group Manager, Servicing Operations
Kawasaki Financial Services

Sandra Giron is a seasoned financial services leader with extensive expertise in servicing operations, customer service, title administration, recovery, regulatory compliance, vendor management, BSA/AML, and financial crimes investigations across the powersports, marine, and automotive industries. She has successfully designed, built, and scaled end-to-end operational functions from the ground up for multiple departments and captive finance organizations.

As a Senior Group Servicing Operations Manager at Kawasaki Financial Services, she leads the strategic direction of servicing operations, oversees several initiatives, developed the company’s AML program, and partners closely with cross-functional teams, including Credit and Funding Operations, to drive operational excellence, risk mitigation, and process optimization.

Previously, Sandra played an instrumental role in building and scaling the servicing, title, and collateral operations from the ground up, establishing the infrastructure, processes, and controls that supported the growth of both the credit card and installment lending portfolios at Yamaha Financial Services. She also developed and implemented the company’s BSA/AML program and served as the BSA/AML Officer, providing leadership over all anti-money laundering functions, fraud operations, and enterprise-wide AML risk assessments. In addition, she led international call center operations and supported global business initiatives by identifying operational gaps, implementing sustainable remediation strategies, and driving continuous process improvements. Sandra also played a key role in evaluating and selecting strategic vendor partnerships that supported critical enterprise initiatives. Her leadership in developing scalable operational strategies, strengthening risk management practices, and optimizing business processes contributed to enhanced customer experience, improved operational efficiency, and the company’s continued growth.

Recognized for her strategic leadership, Sandra has a proven track record of building high-performing teams, developing scalable operational frameworks, and aligning business objectives with regulatory compliance, risk management, and exceptional customer experiences.